Terms of service
Effective Date: August 3, 2026
These Terms of Service outline the rules and conditions for using our website, purchasing our products, and interacting with our services.
By accessing our website or placing an order, you agree to these terms. Please review them carefully before using our services.
1. Use of Our Website
You agree to use this website only for lawful purposes and in accordance with these Terms of Service.
You must be legally permitted to enter into a purchase agreement in your state or location.
You may not use our website to engage in unauthorized activities, including attempting to access restricted areas, collecting website content without permission, interfering with website operations, or engaging in fraudulent transactions.
2. Our Products
We carefully select and create our candles and fragrance products to provide a pleasant and enjoyable experience.
We make every effort to ensure that product images, descriptions, colors, and fragrance notes are displayed accurately. However, slight differences may occur due to lighting, screen settings, natural ingredients, and individual perception.
Because fragrance preferences are personal, we cannot guarantee that every scent will match individual expectations.
Variations in color, texture, appearance, or scent strength may occur between products or production batches. These differences are normal and do not affect product quality.
3. Orders and Payments
By placing an order, you agree that all information provided during checkout is accurate and complete.
We reserve the right to refuse, limit, or cancel any order due to pricing errors, product availability, suspected fraudulent activity, or other unforeseen circumstances.
If an order is canceled after payment has been processed, a full refund will be issued to the original payment method.
4. Shipping and Delivery
We work with reliable shipping partners to deliver your order safely and efficiently.
Delivery times may vary depending on location, carrier availability, weather conditions, holidays, and other factors beyond our control.
Once your order has been shipped, we are not responsible for delays caused by the shipping carrier.
Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses caused by incorrect delivery details provided at checkout.
5. Order Changes, Returns, and Refunds
Order changes or cancellations may be requested within 24 hours of purchase.
After this period, your order may have entered processing and may no longer be modified or canceled.
All returns, refunds, and product eligibility requirements are governed by our Return & Refund Policy.
Please review our return policy before purchasing.
6. Candle and Fragrance Safety
For your safety, please always follow the product care instructions provided with your candle or fragrance product.
Never leave a burning candle unattended. Keep products away from children, pets, flammable materials, and heat sources.
We are not responsible for damage, injury, or loss caused by improper use, neglect, or failure to follow safety instructions.
7. Intellectual Property
All content on this website, including product images, text, logos, designs, graphics, and other materials, is owned by or licensed to us.
You may not copy, reproduce, modify, distribute, or use any website content without prior written permission.
8. Limitation of Liability
Our website and products are provided on an “as available” and “as is” basis.
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages resulting from the use of our website, purchase of products, or inability to access our services.
9. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Kentucky, United States.
Any disputes arising from these terms will be handled according to applicable laws and regulations.
10. Updates to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, policies, or legal requirements.
Any updates will be posted on this page with a revised effective date.
Your continued use of our website after changes are posted means you accept the updated terms.
11. Contact Us
If you have any questions regarding these Terms of Service, please contact our customer support team:
Email: support@candlesaveshop.com
Phone: +1(520)542-6569
Address: 16359 W Mesquite Dr, GOODYEAR, AZ 85338
Support Hours:
Monday–Friday,9:00 AM–6:00 PM (UTC−6), Closed on weekends and public holidays.