FAQs
Here you’ll find answers to common questions about our candles, fragrance products, orders, shipping, and more.
If you need additional assistance, please contact our customer support team.
1. About Our Products
What types of fragrances do you offer?
We offer a variety of fragrance collections inspired by different moods and spaces, including fresh, floral, woody, warm, and relaxing scent profiles.
Each fragrance is designed to create a unique atmosphere and enhance your living environment.
Are your fragrances strong?
Fragrance intensity can vary depending on the product, room size, ventilation, and personal preference.
For the best experience, we recommend choosing a fragrance size and scent strength that matches your space.
2. Candle Care & Usage
How long should I burn my candle each time?
For the best performance, we recommend burning your candle for 2–4 hours per use.
Avoid burning your candle for extended periods to help maintain the candle’s quality and safety.
How do I get the best candle performance?
For the best results:
- Trim the wick to approximately 1/4 inch before each burn.
- Allow the wax to melt evenly across the surface during the first burn.
- Keep the candle away from drafts.
- Do not burn the candle near flammable materials.
Why does my candle have slight color or texture differences?
Because some candles are made with natural ingredients, slight variations in color, texture, or appearance may occur between batches.
These natural differences do not affect the quality or performance of the product.
How should I store my candle?
Store candles in a cool, dry place away from direct sunlight and extreme temperatures.
Keeping the lid closed when not in use can help preserve the fragrance.
3. Safety Questions
Are candles safe to use around children and pets?
Candles should always be used responsibly.
Keep burning candles away from children, pets, curtains, and other flammable materials. Never leave a burning candle unattended.
Can I leave my candle burning overnight?
No. Never leave a burning candle unattended or burn it while sleeping.
Always extinguish the candle before leaving the room.
What should I do if my candle burns unevenly?
If tunneling occurs, allow the candle to burn long enough for the wax surface to melt evenly.
Regular wick trimming and proper burning habits can help prevent uneven burning.
4. Orders & Payments
Can I change or cancel my order after placing it?
You may request changes or cancellations within 24 hours of placing your order.
After this period, your order may already be processing and changes or cancellations may no longer be possible.
What payment methods do you accept?
We accept major payment methods, including credit cards and popular digital payment options.
Available payment methods will be displayed during checkout.
Will I receive an order confirmation?
Yes. After placing your order, you will receive a confirmation email with your order details.
If you do not receive it, please check your spam or promotional folder.
5. Shipping & Delivery
How long does shipping take?
Processing and delivery times may vary depending on your location and order volume.
Once your order ships, you will receive tracking information when available.
How can I track my order?
After your order has been shipped, we will send a tracking number to your email address.
You can use this information to monitor your delivery status.
What if my package shows delivered but I cannot find it?
If your package is marked as delivered but has not been received, please contact us within 7 days.
We will assist you with the next steps and help investigate the issue with the shipping carrier.
6. Returns & Refunds
Do you accept returns?
Yes. We accept return requests within 30 days of delivery, provided the product meets our return requirements.
Please refer to our Return & Refund Policy for complete details.
Can I return an opened candle?
For hygiene and safety reasons, opened, used, burned, or melted candles and fragrance products cannot be returned.
Do you offer exchanges?
We do not offer direct exchanges.
If you would like a different product, please return your original order (if eligible) and place a new order.
7. Contact Us
If you have any questions, please contact our support team:
Email: support@candlesaveshop.com
Phone: +1(520)542-6569
Address: 16359 W Mesquite Dr, GOODYEAR, AZ 85338
Support Hours:
Monday to Friday, 9:00 AM – 6:00 PM (UTC−6), Closed on weekends and public holidays.