Returns & Refund Policy

If your order does not meet your expectations, please contact us.

1. Order Modifications, Returns & Exchanges

You can request changes or cancellations within 24 hours of placing your order.

After this period, your order may have already entered the processing or shipping preparation stage and cannot be modified or cancelled.

We accept return requests submitted within 30 days of delivery.

Returned items must meet the following conditions:

  • Unused and in their original condition.
  • Unopened and in original packaging.
  • Free from damage, stains, or signs of use.
  • Include all original packaging materials upon return.

For hygiene and safety reasons, opened, used, burned, or melted candles and fragrance products are not eligible for return.

Note:We do not offer direct exchanges. If you require other products, please return the original order to receive a refund and place a new order.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or opened candles and fragrance products.
  • Clearance or final sale items marked as non-returnable.
  • Customized or personalized products.

3. Damaged, Defective, or Incorrect Items

Please inspect the items immediately upon receiving your order.

If you receive damaged, defective, or incorrect items, please contact us within 48 hours and provide:

  • Your order number.
  • A clear photo or video showing the problem.

After review and verification, we will provide an appropriate solution, including a replacement or refund.

For packages that show as delivered but were not actually received, please contact us within 7 days so we can assist in initiating an investigation with the carrier.

4. Return Shipping Costs

We offer free returns and exchanges on all eligible items, so you can shop with confidence.

5. Refund Process

Return Shipping Address: 16359 W Mesquite Dr, GOODYEAR, AZ 85338

Please contact our customer support team for return instructions before returning any product.

After receiving and inspecting the returned item, approved refunds will be processed within 7 business days and returned to your original payment account.

Please allow extra time for your bank or payment service provider to process the refund.

6. Contact Us

For any assistance, please feel free to contact our customer support team:

Email: support@candlesaveshop.com

Phone: +1(520)542-6569

Address: 16359 W Mesquite Dr, GOODYEAR, AZ 85338

Support Hours:

Monday to Friday, 9:00 AM – 6:00 PM (UTC−6), Closed on weekends and public holidays.