Privacy policy

Effective Date: August 3, 2026

We value your privacy and are committed to keeping your personal information safe. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, place an order, or contact our support team.

1. Information We Collect

To provide a smooth shopping experience, we collect information needed to process orders, provide customer support, and improve our services.

When you place an order or attempt to make a purchase, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history

Payments are securely processed through trusted third-party payment providers. We do not store or have access to your full credit card or payment card information.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders, including payment processing, shipping arrangements, and order confirmations.
  • Provide customer support and respond to your questions or requests.
  • Help prevent fraud, unauthorized transactions, and security risks.
  • Send updates, promotions, or product information based on your preferences.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only with trusted service providers who help us operate our business, including:

  • Shipping and delivery partners to fulfill your orders.
  • Payment providers to securely process transactions.
  • Analytics services, such as Google Analytics, to understand website usage and improve our customer experience.

We may also disclose information when required by law, legal processes, or to protect our rights and the security of our website.

4. Cookies & Website Analytics

We use cookies and similar technologies to:

  • Improve your browsing experience.
  • Remember your preferences.
  • Maintain shopping cart functionality.
  • Understand how visitors use our website.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

5. Data Security & Retention

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.

Our website uses SSL encryption to help keep your information secure during transmission between your browser and our servers.

We retain your order information only as long as necessary to:

  • Complete transactions.
  • Provide customer support.
  • Meet legal requirements.
  • Maintain business records.

You may request deletion of your personal information where applicable.

6. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been provided, we will take steps to remove it from our systems.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Accessing the personal information we hold about you.
  • Requesting corrections or updates to your information.
  • Requesting deletion of your personal data.
  • Restricting or objecting to certain types of data processing.

To exercise these rights, please contact us using the information below. We may ask you to verify your identity before processing your request.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updates will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Email: support@candlesaveshop.com

Phone: +1(520)542-6569

Address: 16359 W Mesquite Dr, GOODYEAR, AZ 85338

Support Hours:

Monday to Friday, 9:00 AM – 6:00 PM (UTC−6), Closed on weekends and public holidays.